Shop management software for independent auto repair shops
One app for the phone, the estimate, the approval, and the invoice — built for a two-to-eight-bay shop, not a dealership.
Why independent auto repair run Pitshop
An independent shop lives and dies on the front counter. One service writer is building an estimate, answering the phone, and chasing a part — and every dropped call is a job that goes to the shop down the road. Most shop software was built for the workflow, not the chaos around it: it assumes someone is always free to answer, always free to follow up. Pitshop is built the other way around. It catches the calls you miss, texts the estimate while the customer is still thinking about it, and follows up on the work they declined, so a single writer covers a counter that used to need two.
The problems Pitshop solves here
A solo service writer can't answer every call while a customer is at the counter, so ringing phones turn into missed jobs.
The AI receptionist answers on the first ring, captures the caller's vehicle and reason, and drops a callback into the board so nothing falls through.
Estimates sit unapproved because the customer left and 'I'll call you' never happens.
Send the estimate as a text with photos and a tap-to-approve link. Approval comes back to the same board the writer already works from.
Declined work — the brakes they passed on in March — is pure margin that quietly walks away.
Declined-repair recovery tracks every passed-on line and texts a reminder when it's due, turning a 'maybe later' into a booked appointment.
Repair orders, parts, and invoicing live in three tools that don't talk to each other.
Pitshop's Shop Management System keeps the RO, job-grouped estimate, parts, inspection, and invoice in one record from check-in to paid.
How it fits your shop
Questions independent auto repair ask
Is Pitshop a fit for a one or two-bay shop?
Yes. Pitshop is built for small independents where one person covers the counter. The AI receptionist and texted estimates are most valuable exactly when there's nobody free to pick up the phone or chase an approval.
Can I switch from Tekmetric or Shopmonkey without losing my workflow?
Pitshop covers the same core — repair orders, estimates, parts, inspections, invoicing — with fewer clicks per task. The difference most shops notice first is the AI receptionist and declined-repair recovery, which the incumbents don't include.
Do I need new hardware?
No. Pitshop runs in the browser on the counter PC and on a tablet in the bay. There's nothing to install and no on-site server to maintain.
How does the AI receptionist handle calls I'd normally take myself?
It answers the calls you can't get to — when you're under a hood, with a customer, or after hours. It captures the vehicle and the reason, and you decide which callbacks to work first from the board.
Run your shop on Pitshop
AI receptionist, texted estimates, declined-repair recovery, and the repair-order system in one app.
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